Terms & Conditions of Warranty Service
1. With the certificate of Epicurean ® Cutting Board and original recipt can enjoy warranty service.
2. About the Warranty service covered:
- Refers to the Epicurean Cutting Board Use and Care, we offer one-to-one goods exchange for molding and cracking.
3. For below circumstances are excluded the warranty service.
a. Molding is caused by moldy food indregients.
b. Since the cutting board is made under high pressure and temperature, sometimes it might has some spots.
c. Scratches and partial color vary differences under normal daily use.
d. Any deform, molding or cracking are caused by human negligence, such as heat under microwave oven, exposure under a blazing sun for a long time, damage by corrosive detergent or chemicals or fall from high level etc.
The procedure of using warranty service
1. Make phone appointment in advance (Do not accept any non-appointment)
2. Visit our customer service centre and bring along with the recipt and The Certificate of Epicurean Warranty (《The Certificate of Epicurean Warranty/美國epicurean ®艾美砧板保養資格證》) to process the warranty care service.
Epicurean ® Cutting Board Customer Service Centre
Address: Go On Global Company Limited , 2/F, Wai Yip Industrial Building, 171 Wai Yip Street, Kwun Tong, HK.
Appointment Hotline: (852)2815 1883 Email:email@example.com
1. Apply for warranty certificate
Requirement for warranty certificate: Purchased from Hong Kong/ Macau sales channels with a copy of the original (or electronic) recipt.
2. Apply Method
1. Register online at: www.epicureanhk.com/service
2. Valid submission is based on:
（1）Information completeness and correctness.
（2）Uploaded image must be clear without any alter manually.
3. Within 10 days after submission
（1）Qualified applicants will receive an email with The Certificate of The Certificate of Epicurean Warranty (《The Certificate of Epicurean Warranty/美國epicurean ®艾美砧板保養資格證》)
（2）The email should be sent from firstname.lastname@example.org. Invalid for any forwarded message.
We collect information include:
The purpose and use of the data
It is necessary to provide above data in order use our services (Eg. goods exchange). Please make sure data are accurate and complete, otherwise we are not able to provide suitable service.
To understand your needs and provide better service, we will collect data for:
We will use your personal data for direct promotion purposes. If you don't wish to receive our promotion message anymore. Please send an email to inform us.
We will not disclose the personal data to any third party, unless the data will be used for above purposes legally to transfer them to related parties or organization.
Monitor the use of data
Please select below methods to change and restrict the use of personal data.
Start from 12 May, 2017, customers purchase Epicurean® Cutting Board in Hong Kong/ Macau are required to register the warranty service online.
Apply for warranty service
1. Invalid application for any unclear image or recipt with alter manually.
2. File with maximum 2M in .jpg format
3. Maximum submitted with 2 different recipts